Snack Sticks water squirting out
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Brian Schneider My opinion would be no, don’t let it update. I got a response from them but it didn’t fix my issue. I am waiting for a response to that but after seeing what some other people are saying I am thinking this isn’t just my unit that has this problem. If I had to guess I’d say unit bought before a certain date aren’t working well with the recent updates but that is just speculation. If we can’t fix this I am taking down our positive review from Youtube. I don’t really want to do that and we have never done it before but at this point the thing just isn’t working right. Angers me too because it was working wonderfully.
Jonathon I just wanted to check with you again to see if you ever gave your grilleye another chance. My unit is a few years old and I was avoiding the firmware updates to avoid the problem with not being able to connect via the cloud service. But I went to use my grilleye pro over Xmas and wasn’t able to connect to the cloud and I checked the firmware version and it had been updated. I sent grilleye customer service an email and they responded a few days later with some instructions on how to get the cloud service restored. I will attach a screen shot with the instructions as they worked for me.
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Jonathon I just wanted to check with you again to see if you ever gave your grilleye another chance. My unit is a few years old and I was avoiding the firmware updates to avoid the problem with not being able to connect via the cloud service. But I went to use my grilleye pro over Xmas and wasn’t able to connect to the cloud and I checked the firmware version and it had been updated. I sent grilleye customer service an email and they responded a few days later with some instructions on how to get the cloud service restored. I will attach a screen shot with the instructions as they worked for me.
Brian Schneider Just a little input about GrillEye. I bought the version before the pro. I did not see the pro on the website. Anyway I bought it back in June and used it a couple of times in my Masterbuilt smoker. My wife and boys bought me a bit boss for Christmas. The temperature rose up to 590 degrees on one probe and the others were reading fine. The temperature was fluctuating between 590 degrees and 350 degrees. Replaced the probe same thing. I tried a newer style probe and same thing. Now I thought i will see what happens if the temp drops. Well it did not but started on another port on the GrillEye. I did the same process as I did on the other port. Contacted GrillEye on the 6th. They responded on the 8th asking me to check a few things they may cause the problem. I did what they asked and not the problem. They also wanted a receipt for the GrillEye and I am thinking that is long gone. Thanks to Angie Anderson she emailed me a copy of the receipt and forward it to GrillEye. I have not heard from them so sent another email on the 13th asking did they get my email. Not heard back, This is just a FYI and not upset just giving info just incase anyone else might have problems. I say it was a great product and liked how it worked. Johnathan suggested I get it to to test my smoker amdient temp. He was right on because in my Masterbuilt I had 4 different temps. Thank you Johnathan
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brian SCHNEIDER I’ve been using the Meater+ for everything basically but I will go back and try to fix that. If it works I will replace that old video with a new one. I loved the functionality of the unit and initially it was great, so hopefully, this fixes that! sbtech I am glad it helped identify the issue for your smoker, somewhere we used firebricks to stabilize the wave in our smoker and I am wondering if they could actually work to stabilize top to bottom heat fluctuations? I’ve got an old Weston vertical that had some fluctuation so I could test this is people thought it could be helpful? Hopefully grilleye gets back to you, if you bought it from us let me know I can get a receipt if it was bought online or by calling in!
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Brian Schneider Just a little input about GrillEye. I bought the version before the pro. I did not see the pro on the website. Anyway I bought it back in June and used it a couple of times in my Masterbuilt smoker. My wife and boys bought me a bit boss for Christmas. The temperature rose up to 590 degrees on one probe and the others were reading fine. The temperature was fluctuating between 590 degrees and 350 degrees. Replaced the probe same thing. I tried a newer style probe and same thing. Now I thought i will see what happens if the temp drops. Well it did not but started on another port on the GrillEye. I did the same process as I did on the other port. Contacted GrillEye on the 6th. They responded on the 8th asking me to check a few things they may cause the problem. I did what they asked and not the problem. They also wanted a receipt for the GrillEye and I am thinking that is long gone. Thanks to Angie Anderson she emailed me a copy of the receipt and forward it to GrillEye. I have not heard from them so sent another email on the 13th asking did they get my email. Not heard back, This is just a FYI and not upset just giving info just incase anyone else might have problems. I say it was a great product and liked how it worked. Johnathan suggested I get it to to test my smoker amdient temp. He was right on because in my Masterbuilt I had 4 different temps. Thank you Johnathan
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sbtech I’m also going to try updating firmware and following the instructions and seeing if that works!
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sbtech It still told me that my grilleye was up to date with firmware and I don’t trust that. I am still going to test it though, maybe somehow the thing updated itself without me knowing in the past few months.
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I am in the process of having a video conference call with GrillEye. I said I don’t know what good a video call will do but I will humor them. So far not liking the process to fix the problem. I contacted them 2 weeks ago and they keep pushing it away. Will let you know the outcome maybe tomorrow
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I didn’t think the GrillEye had that many digits. If mine went that high I would have gotten out the hose and put out that bad boy. LOL!!!
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This is a great example of trying to “improve” something with a firmware update and ruining it. Sad because it was an awesome unit. I wonder if it was a security risk or something that forced them to do the update.
Get more help with your processing questions and learn more about processing meat by subscribing to our waltonsinc.com youtube page at https://wltns.link/waltonstv I am a Gorilla, love yourself
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This is a great example of trying to “improve” something with a firmware update and ruining it. Sad because it was an awesome unit. I wonder if it was a security risk or something that forced them to do the update.
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brian SCHNEIDER No, I couldn’t get it to work, sadly. It kept saying my firmware was up to date. NOW, it is possible (i suppose) that it had been updating its firmware on it’s own but I highly doubt that. I have it set to take home and will be seeing what it says on my next reverse sear and obviously seeing if it connects through the “cloud” like it used to. Did it fix yours being roughly twice the temperature of lava?
Get more help with your processing questions and learn more about processing meat by subscribing to our waltonsinc.com youtube page at https://wltns.link/waltonstv I am a Gorilla, love yourself
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I am still trying to get this company to fix their problems. They keep blowing me off. My life and time is to important to go back and forth with GrillEye. I have decided to cut my lost and move on. Jonathon good analogy about twice the temperature of lava. I have no cloud to cool down my GrillEye.
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sbtech If you want to try something else I will put the Meater+ on sale next month?
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brian SCHNEIDER No, I couldn’t get it to work, sadly. It kept saying my firmware was up to date. NOW, it is possible (i suppose) that it had been updating its firmware on it’s own but I highly doubt that. I have it set to take home and will be seeing what it says on my next reverse sear and obviously seeing if it connects through the “cloud” like it used to. Did it fix yours being roughly twice the temperature of lava?
Jonathon yes I only had the temp reading sore out of control when I had got the probe to wet I accidentally submerged them a couple times. Mine says it’s firmware is up to date too. But I never updated it. I think the part on those instructions about holding the power button for 10 seconds is important. I think it is a hard reset.
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brian scheider okay, that is going to have to wait a week or so but I will make sure I get the hard reset and check it
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