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  5. Cannot check-out on Walton's Website

Cannot check-out on Walton's Website

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  • lkrfletcherL lkrfletcher

    I have been trying to buy some smokehouse cleaner for over an hour. Every time I enter all of my information and hit “Submit order”, my credit card info disappears and I have to start all over again. After a few attempts, I am no longer comfortable putting in my credit card again. Something seems very strange. I just wanted Jonathon and Austin to know what is happening on their web-site.

    PapaSopP Offline
    PapaSopP Offline
    PapaSop
    Team Orange Power User Veteran
    wrote on last edited by
    #2

    lkrfletcher
    Odd. Colorado gremlins?
    Austin Jonathon
    Tagging those two on this. I’m sure you’ll get some input. 🤔🤔🤔

    lkrfletcherL 1 Reply Last reply
    1
    • PapaSopP PapaSop

      lkrfletcher
      Odd. Colorado gremlins?
      Austin Jonathon
      Tagging those two on this. I’m sure you’ll get some input. 🤔🤔🤔

      lkrfletcherL Offline
      lkrfletcherL Offline
      lkrfletcher
      Sous Vide Canning PK100 Team Blue Power User Regular Contributors Veteran
      wrote on last edited by
      #3

      PapaSop yeah pop, weird. I just did an order ten days ago, all was fine.

      Life is a Garden - Dig it.

      PapaSopP 1 Reply Last reply
      1
      • lkrfletcherL lkrfletcher

        PapaSop yeah pop, weird. I just did an order ten days ago, all was fine.

        PapaSopP Offline
        PapaSopP Offline
        PapaSop
        Team Orange Power User Veteran
        wrote on last edited by
        #4

        lkrfletcher
        Just thinking. I haven’t ordered since the change over. I’ll be curious to see what happens. Making a list for this fall. Will be putting in sometime this week. I did have to recreate a login. Added all my info. Will see what happens. 👍

        1 Reply Last reply
        0
        • HerbcoFoodH Offline
          HerbcoFoodH Offline
          HerbcoFood
          Regular Contributors Team Orange Sous Vide
          wrote on last edited by
          #5

          I just ordered an item and it went through.

          1 Reply Last reply
          0
          • JonathonJ Offline
            JonathonJ Offline
            Jonathon
            Team Blue Admin Walton's Employee Power User
            wrote on last edited by
            #6

            lkrfletcher I’m not sure what was going on. Sorry, Austin and i were in our weekly meeting during this
            We did check and it is still putting orders through. Is it possible that you changed the address after entering? It will reset cc information if the address is changed… We have a ticket open to.fix that issue

            Get more help with your processing questions and learn more about processing meat by subscribing to our waltonsinc.com youtube page at https://wltns.link/waltonstv I am a Gorilla, love yourself

            1 Reply Last reply
            0
            • JonathonJ Offline
              JonathonJ Offline
              Jonathon
              Team Blue Admin Walton's Employee Power User
              wrote on last edited by
              #7

              If you have some time tomorrow morning please give me a call and I can go through it and enter the cc from my end if you’d rather? I think k you have my cell?

              Get more help with your processing questions and learn more about processing meat by subscribing to our waltonsinc.com youtube page at https://wltns.link/waltonstv I am a Gorilla, love yourself

              lkrfletcherL 1 Reply Last reply
              0
              • JonathonJ Jonathon

                If you have some time tomorrow morning please give me a call and I can go through it and enter the cc from my end if you’d rather? I think k you have my cell?

                lkrfletcherL Offline
                lkrfletcherL Offline
                lkrfletcher
                Sous Vide Canning PK100 Team Blue Power User Regular Contributors Veteran
                wrote on last edited by
                #8

                Jonathon - I tried it again this morning and it worked, but was extremely slow after hitting submit - Maybe 3-4 minutes, but then the completed page showed up.

                Life is a Garden - Dig it.

                1 Reply Last reply
                0
                • Dr_PainD Offline
                  Dr_PainD Offline
                  Dr_Pain
                  Sous Vide Dry Cured Sausage Traeger Team Blue
                  wrote on last edited by
                  #9

                  It is so nice that employees are amongst our community and so willing to personally lend a hand. I guess Walton subscribe to the Walt Disney moto of “there is no such thing as this is not my job”

                  1 Reply Last reply
                  2
                  • lkrfletcherL lkrfletcher

                    I have been trying to buy some smokehouse cleaner for over an hour. Every time I enter all of my information and hit “Submit order”, my credit card info disappears and I have to start all over again. After a few attempts, I am no longer comfortable putting in my credit card again. Something seems very strange. I just wanted Jonathon and Austin to know what is happening on their web-site.

                    Mark MossM Offline
                    Mark MossM Offline
                    Mark Moss
                    Yearling
                    wrote on last edited by
                    #10

                    lkrfletcher I’ve heard the same thing happened to me several times seriously thinking about going somewhere else to get my supplies

                    lkrfletcherL 1 Reply Last reply
                    -1
                    • lkrfletcherL lkrfletcher

                      I have been trying to buy some smokehouse cleaner for over an hour. Every time I enter all of my information and hit “Submit order”, my credit card info disappears and I have to start all over again. After a few attempts, I am no longer comfortable putting in my credit card again. Something seems very strange. I just wanted Jonathon and Austin to know what is happening on their web-site.

                      Mark MossM Offline
                      Mark MossM Offline
                      Mark Moss
                      Yearling
                      wrote on last edited by
                      #11

                      lkrfletcher

                      1 Reply Last reply
                      0
                      • Mark MossM Mark Moss

                        lkrfletcher I’ve heard the same thing happened to me several times seriously thinking about going somewhere else to get my supplies

                        lkrfletcherL Offline
                        lkrfletcherL Offline
                        lkrfletcher
                        Sous Vide Canning PK100 Team Blue Power User Regular Contributors Veteran
                        wrote on last edited by
                        #12

                        Mark Moss - It was just a glitch, Walton’s is awesome and I will go no where else.

                        Life is a Garden - Dig it.

                        1 Reply Last reply
                        0

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