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  5. Anyone else have problems with deliveries?

Anyone else have problems with deliveries?

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  • Randie NR Randie N

    I always seem to have problems getting packages delivered. A lot of times when I order they end up shipping usps and when I expect to get my package I end up with the nice little orange card that says your package can’t be delivered so then I have to wait up to maybe 4 to 7 days until I can get a chance to go to the post office even though I have paid for 2 day delivery. Besides that issue here is what I just came home to tonight. My new stuffer and mixer sitting out in the rain for who knows how many hours. It’s not like I have a big covered porch where you walk into the house to put them out of the weather. This isn’t the first time either. I have found packages days after they were supposed to be delivered just randomly sitting in the driveway or along the side of the house. Sorry just had to vent some frustration after a long crappy day at work
    20211201_225357.jpg

    C Offline
    C Offline
    calldoctoday
    Team Blue Power User Regular Contributors
    wrote on last edited by calldoctoday
    #10

    Randie N I understand. You must be living down the street from me. When we can keep regular drivers, it all works out real well & though know to not do the stop & drop, even when Margaret is home as is the case most of the time, deliver at the back door or garage & drive straight through, etc. but that is definitely not the case her for about the past several months, conditions are just as you described, or stop & drop at one of the front doors & just about always raining when that happens. Heck, they even had someone dumping packages within the state a few weeks ago. Walton’s customer service & shipping though is beyond the skies & second to none!

    1 Reply Last reply
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    • Randie NR Randie N

      I always seem to have problems getting packages delivered. A lot of times when I order they end up shipping usps and when I expect to get my package I end up with the nice little orange card that says your package can’t be delivered so then I have to wait up to maybe 4 to 7 days until I can get a chance to go to the post office even though I have paid for 2 day delivery. Besides that issue here is what I just came home to tonight. My new stuffer and mixer sitting out in the rain for who knows how many hours. It’s not like I have a big covered porch where you walk into the house to put them out of the weather. This isn’t the first time either. I have found packages days after they were supposed to be delivered just randomly sitting in the driveway or along the side of the house. Sorry just had to vent some frustration after a long crappy day at work
      20211201_225357.jpg

      lkrfletcherL Offline
      lkrfletcherL Offline
      lkrfletcher
      Sous Vide Canning PK100 Team Blue Power User Regular Contributors Veteran
      wrote on last edited by
      #11

      Randie N Well, At least they made it to you. So that’s good

      Life is a Garden - Dig it.

      GWG8541G 1 Reply Last reply
      1
      • lkrfletcherL lkrfletcher

        Randie N Well, At least they made it to you. So that’s good

        GWG8541G Offline
        GWG8541G Offline
        GWG8541
        Regular Contributors Cast Iron Sous Vide Canning Team Blue Power User Military Veterans
        wrote on last edited by
        #12

        lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
        20211202_140628.jpg

        20211202_140707.jpg

        “You never really die until you end up on the wall at a Cracker Barrel”

        HerbcoFoodH lkrfletcherL ND MikeN twilliamsT johnsbrewhouseJ 6 Replies Last reply
        0
        • GWG8541G GWG8541

          lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
          20211202_140628.jpg

          20211202_140707.jpg

          HerbcoFoodH Offline
          HerbcoFoodH Offline
          HerbcoFood
          Regular Contributors Team Orange Sous Vide
          wrote on last edited by
          #13

          GWG8541 Those guys will get it taken care of for sure!

          1 Reply Last reply
          1
          • GWG8541G GWG8541

            lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
            20211202_140628.jpg

            20211202_140707.jpg

            lkrfletcherL Offline
            lkrfletcherL Offline
            lkrfletcher
            Sous Vide Canning PK100 Team Blue Power User Regular Contributors Veteran
            wrote on last edited by
            #14

            GWG8541 That sux

            Life is a Garden - Dig it.

            1 Reply Last reply
            0
            • Randie NR Randie N

              I always seem to have problems getting packages delivered. A lot of times when I order they end up shipping usps and when I expect to get my package I end up with the nice little orange card that says your package can’t be delivered so then I have to wait up to maybe 4 to 7 days until I can get a chance to go to the post office even though I have paid for 2 day delivery. Besides that issue here is what I just came home to tonight. My new stuffer and mixer sitting out in the rain for who knows how many hours. It’s not like I have a big covered porch where you walk into the house to put them out of the weather. This isn’t the first time either. I have found packages days after they were supposed to be delivered just randomly sitting in the driveway or along the side of the house. Sorry just had to vent some frustration after a long crappy day at work
              20211201_225357.jpg

              B Offline
              B Offline
              Bgoofy1
              wrote on last edited by
              #15

              Randie N congrats on the new tools!!

              1 Reply Last reply
              0
              • GWG8541G GWG8541

                lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
                20211202_140628.jpg

                20211202_140707.jpg

                ND MikeN Offline
                ND MikeN Offline
                ND Mike
                Big Green Egg Team Blue Regular Contributors Cast Iron Power User
                wrote on last edited by
                #16

                GWG8541 man, I better check mine! That is the only thing I didn’t open to look at!!!

                1 Reply Last reply
                0
                • ND MikeN Offline
                  ND MikeN Offline
                  ND Mike
                  Big Green Egg Team Blue Regular Contributors Cast Iron Power User
                  wrote on last edited by
                  #17

                  I’m pretty lucky. My UPS guy is pretty cool. He takes my stuff and places it right under our little roof at the entry door.

                  1 Reply Last reply
                  1
                  • HerbcoFoodH Offline
                    HerbcoFoodH Offline
                    HerbcoFood
                    Regular Contributors Team Orange Sous Vide
                    wrote on last edited by
                    #18

                    This happened at one of the mail boxes in my neighborhood, someone ran them over, no mail was stolen so it was an accident. But allegedly USPS won’t make deliveries until they are fixed.
                    Screenshot 2021-12-02 at 2.02.31 PM.png

                    B 1 Reply Last reply
                    0
                    • GWG8541G GWG8541

                      lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
                      20211202_140628.jpg

                      20211202_140707.jpg

                      twilliamsT Offline
                      twilliamsT Offline
                      twilliams
                      Power User PK100 Regular Contributors Team Grey
                      wrote on last edited by twilliams
                      #19

                      GWG8541 im starting to question what is going on with packages from kansas to destination. Every Waltons order i receive the box is destroyed like you have pictured. I will say that every claim i have put in has been replaced but its becoming all too common. Im sure Waltons doesnt like giving out twice the product for shipping damages or losses. We get tons of packages the entire year and Waltons are the only ones damaged so i know its not my awesome UPS guy. I had fedex throw my pakages before but UPS sets them nicely and discreetly when possible. The packages i just received on Wednesday was slightly banged up but product inside was all ok

                      HerbcoFoodH GWG8541G 2 Replies Last reply
                      2
                      • twilliamsT twilliams

                        GWG8541 im starting to question what is going on with packages from kansas to destination. Every Waltons order i receive the box is destroyed like you have pictured. I will say that every claim i have put in has been replaced but its becoming all too common. Im sure Waltons doesnt like giving out twice the product for shipping damages or losses. We get tons of packages the entire year and Waltons are the only ones damaged so i know its not my awesome UPS guy. I had fedex throw my pakages before but UPS sets them nicely and discreetly when possible. The packages i just received on Wednesday was slightly banged up but product inside was all ok

                        HerbcoFoodH Offline
                        HerbcoFoodH Offline
                        HerbcoFood
                        Regular Contributors Team Orange Sous Vide
                        wrote on last edited by
                        #20

                        twilliams I wonder if they have some sort of insurance that covers problems like this? I am sure they do with the amount of shipping they do.

                        1 Reply Last reply
                        0
                        • twilliamsT twilliams

                          GWG8541 im starting to question what is going on with packages from kansas to destination. Every Waltons order i receive the box is destroyed like you have pictured. I will say that every claim i have put in has been replaced but its becoming all too common. Im sure Waltons doesnt like giving out twice the product for shipping damages or losses. We get tons of packages the entire year and Waltons are the only ones damaged so i know its not my awesome UPS guy. I had fedex throw my pakages before but UPS sets them nicely and discreetly when possible. The packages i just received on Wednesday was slightly banged up but product inside was all ok

                          GWG8541G Offline
                          GWG8541G Offline
                          GWG8541
                          Regular Contributors Cast Iron Sous Vide Canning Team Blue Power User Military Veterans
                          wrote on last edited by
                          #21

                          twilliams yeah, the delivery guy here is good. I have a video door bell and he does a good job delivering. Its somewhere between Kansas to here that the wheels fall of the wagon.

                          “You never really die until you end up on the wall at a Cracker Barrel”

                          1 Reply Last reply
                          0
                          • HerbcoFoodH HerbcoFood

                            This happened at one of the mail boxes in my neighborhood, someone ran them over, no mail was stolen so it was an accident. But allegedly USPS won’t make deliveries until they are fixed.
                            Screenshot 2021-12-02 at 2.02.31 PM.png

                            B Offline
                            B Offline
                            bocephus
                            Team Orange Power User Canning Masterbuilt Veteran
                            wrote on last edited by
                            #22

                            HerbcoFood That is true, they won’t deliver to a damaged box. I was in MN in early Nov. and someone backed into the group box at my brothers place, luckily the guy lived up to it and ordered a new one. We installed it when I was there and they then started delivering mail.

                            1 Reply Last reply
                            0
                            • GWG8541G GWG8541

                              lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
                              20211202_140628.jpg

                              20211202_140707.jpg

                              johnsbrewhouseJ Offline
                              johnsbrewhouseJ Offline
                              johnsbrewhouse
                              Team Blue Regular Contributors Traeger Power User Veteran Sous Vide Canning
                              wrote on last edited by
                              #23

                              GWG8541 Yikes, the boxes look the way that I get them. Of course you table looks like the way FedEx shipped a bin rack to me twice before I told Lowes I was done and took the third damage one and a check for $200

                              1 Reply Last reply
                              1
                              • marzig20M Offline
                                marzig20M Offline
                                marzig20
                                Veteran Sous Vide Canning
                                wrote on last edited by marzig20
                                #24

                                So far I have had no problems with delays or damaged packages. My guess is that it depends on which regional UPS distribution centers that the packages are going through.

                                Maybe Jonathon and Austin can find a common denominator through order histories that have had a larger number of complaints of damaged packages and or delays. They might be able to narrow down with the help of UPS, which distribution centers might have employees that are damaging packages. They probably have a dollar amount at which anything above that requires insurance. Anything below that they eat the cost of replacement. All of this raises the cost of shipping.

                                When I worked for Rock River Arms they always had issues with UPS. When ever I took a custom pistol to shipping they would usually call me to ask what the value was for insurance. Of course firearms can only be shipped to FFL holders and require a signature for delivery. Smaller orders of just parts, accessories, apparel etc. weren’t usually insured.

                                1 Reply Last reply
                                1
                                • Randie NR Randie N

                                  I always seem to have problems getting packages delivered. A lot of times when I order they end up shipping usps and when I expect to get my package I end up with the nice little orange card that says your package can’t be delivered so then I have to wait up to maybe 4 to 7 days until I can get a chance to go to the post office even though I have paid for 2 day delivery. Besides that issue here is what I just came home to tonight. My new stuffer and mixer sitting out in the rain for who knows how many hours. It’s not like I have a big covered porch where you walk into the house to put them out of the weather. This isn’t the first time either. I have found packages days after they were supposed to be delivered just randomly sitting in the driveway or along the side of the house. Sorry just had to vent some frustration after a long crappy day at work
                                  20211201_225357.jpg

                                  YooperDogY Offline
                                  YooperDogY Offline
                                  YooperDog
                                  Team Orange Masterbuilt Big Green Egg Dry Cured Sausage Sous Vide Canning Power User
                                  wrote on last edited by
                                  #25

                                  Randie N Contact your postmaster at your local post office if you can’t get satisfaction with your carrier.

                                  1 Reply Last reply
                                  0
                                  • JonathonJ Jonathon

                                    Randie N I couldn’t find your order through our online system, did you place this order online or call it in? Can I have the order or shipping number? I want to send this to Customer Service so they can show our UPS rep what happened, I have no idea how UPS thinks that is acceptable. This makes me even more grateful for my UPS driver who is a great guy and does a good job

                                    Randie NR Offline
                                    Randie NR Offline
                                    Randie N
                                    wrote on last edited by
                                    #26

                                    Jonathon I will. The last 4 days have been some long ones at work. Sorry for the late reply

                                    1 Reply Last reply
                                    0
                                    • GWG8541G GWG8541

                                      lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
                                      20211202_140628.jpg

                                      20211202_140707.jpg

                                      Randie NR Offline
                                      Randie NR Offline
                                      Randie N
                                      wrote on last edited by
                                      #27

                                      GWG8541 that’s bad

                                      1 Reply Last reply
                                      1
                                      • Randie NR Offline
                                        Randie NR Offline
                                        Randie N
                                        wrote on last edited by Randie N
                                        #28

                                        Do you want to know what’s even more strange. I knew I was missing a package of quite a few items but figured they may have just been separated in shipping somehow because I ordered the stuffer 3 days earlier yet was delivered with the mixer I ordered on cyber Monday. I have had some very long days at work the past 4 days so just getting to read some of this stuff.
                                        Well curiosity got me, I was going to call Waltons to check on the rest of my order but before I did I thought I would check the porch…and it was left on my porch! ??? So part of the order was left on the porch and part was left out in the rain. At least the sawdust I ordered was left on the porch because one bag had a hole in it and sawdust all thru the package. That could have been a soggy mess. Lol.
                                        Anyway I guess I could have bigger problems. I was just frustrated with the 16 hour work days. At least I can see that I’m not the only one with issues.

                                        B 1 Reply Last reply
                                        1
                                        • Randie NR Randie N

                                          Do you want to know what’s even more strange. I knew I was missing a package of quite a few items but figured they may have just been separated in shipping somehow because I ordered the stuffer 3 days earlier yet was delivered with the mixer I ordered on cyber Monday. I have had some very long days at work the past 4 days so just getting to read some of this stuff.
                                          Well curiosity got me, I was going to call Waltons to check on the rest of my order but before I did I thought I would check the porch…and it was left on my porch! ??? So part of the order was left on the porch and part was left out in the rain. At least the sawdust I ordered was left on the porch because one bag had a hole in it and sawdust all thru the package. That could have been a soggy mess. Lol.
                                          Anyway I guess I could have bigger problems. I was just frustrated with the 16 hour work days. At least I can see that I’m not the only one with issues.

                                          B Offline
                                          B Offline
                                          bocephus
                                          Team Orange Power User Canning Masterbuilt Veteran
                                          wrote on last edited by
                                          #29

                                          Randie N I have more trouble with USPS, had a package that was showed delivered on a Monday and finally got it the following Sunday. Filed a claim for lost mail and twice they said it was found and delivered and it wasn’t. I had about given up on it when I saw them deliver to the community box on Sunday and I went and checked and it was there, but they never notified me when they actually did make the delivery.

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