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  5. Anyone else have problems with deliveries?

Anyone else have problems with deliveries?

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  • HerbcoFoodH Offline
    HerbcoFoodH Offline
    HerbcoFood
    Regular Contributors Team Orange Sous Vide
    wrote on last edited by
    #5

    USPS seems to have the most issues with delivery, there is a whole lot of I don’t give a damn attitude with them. They should change their current motto to, “We may or may not give a damn.”

    1 Reply Last reply
    1
    • smokinbubbaS Offline
      smokinbubbaS Offline
      smokinbubba
      Team Orange Sous Vide Regular Contributors
      wrote on last edited by
      #6

      My USPS rural carrier wont pull into the driveway if there is more than one vehicle in it. States “driveway blocked” I want to ask her if she now delivers in a 18 wheeler.

      If the women don’t find you handsome, they should at least find you handy - Red Green

      HerbcoFoodH 1 Reply Last reply
      0
      • smokinbubbaS smokinbubba

        My USPS rural carrier wont pull into the driveway if there is more than one vehicle in it. States “driveway blocked” I want to ask her if she now delivers in a 18 wheeler.

        HerbcoFoodH Offline
        HerbcoFoodH Offline
        HerbcoFood
        Regular Contributors Team Orange Sous Vide
        wrote on last edited by
        #7

        smokinbubba She is saving fuel…

        1 Reply Last reply
        0
        • JonathonJ Offline
          JonathonJ Offline
          Jonathon
          Team Blue Admin Walton's Employee Power User
          wrote on last edited by
          #8

          Randie N I couldn’t find your order through our online system, did you place this order online or call it in? Can I have the order or shipping number? I want to send this to Customer Service so they can show our UPS rep what happened, I have no idea how UPS thinks that is acceptable. This makes me even more grateful for my UPS driver who is a great guy and does a good job

          Get more help with your processing questions and learn more about processing meat by subscribing to our waltonsinc.com youtube page at https://wltns.link/waltonstv I am a Gorilla, love yourself

          Randie NR 1 Reply Last reply
          0
          • JonathonJ Offline
            JonathonJ Offline
            Jonathon
            Team Blue Admin Walton's Employee Power User
            wrote on last edited by
            #9

            Randie N You can email it to jon@waltons.com if you would rather do that instead of posting it in this thread?

            Get more help with your processing questions and learn more about processing meat by subscribing to our waltonsinc.com youtube page at https://wltns.link/waltonstv I am a Gorilla, love yourself

            1 Reply Last reply
            0
            • Randie NR Randie N

              I always seem to have problems getting packages delivered. A lot of times when I order they end up shipping usps and when I expect to get my package I end up with the nice little orange card that says your package can’t be delivered so then I have to wait up to maybe 4 to 7 days until I can get a chance to go to the post office even though I have paid for 2 day delivery. Besides that issue here is what I just came home to tonight. My new stuffer and mixer sitting out in the rain for who knows how many hours. It’s not like I have a big covered porch where you walk into the house to put them out of the weather. This isn’t the first time either. I have found packages days after they were supposed to be delivered just randomly sitting in the driveway or along the side of the house. Sorry just had to vent some frustration after a long crappy day at work
              20211201_225357.jpg

              C Offline
              C Offline
              calldoctoday
              Team Blue Power User Regular Contributors
              wrote on last edited by calldoctoday
              #10

              Randie N I understand. You must be living down the street from me. When we can keep regular drivers, it all works out real well & though know to not do the stop & drop, even when Margaret is home as is the case most of the time, deliver at the back door or garage & drive straight through, etc. but that is definitely not the case her for about the past several months, conditions are just as you described, or stop & drop at one of the front doors & just about always raining when that happens. Heck, they even had someone dumping packages within the state a few weeks ago. Walton’s customer service & shipping though is beyond the skies & second to none!

              1 Reply Last reply
              0
              • Randie NR Randie N

                I always seem to have problems getting packages delivered. A lot of times when I order they end up shipping usps and when I expect to get my package I end up with the nice little orange card that says your package can’t be delivered so then I have to wait up to maybe 4 to 7 days until I can get a chance to go to the post office even though I have paid for 2 day delivery. Besides that issue here is what I just came home to tonight. My new stuffer and mixer sitting out in the rain for who knows how many hours. It’s not like I have a big covered porch where you walk into the house to put them out of the weather. This isn’t the first time either. I have found packages days after they were supposed to be delivered just randomly sitting in the driveway or along the side of the house. Sorry just had to vent some frustration after a long crappy day at work
                20211201_225357.jpg

                lkrfletcherL Offline
                lkrfletcherL Offline
                lkrfletcher
                Sous Vide Canning PK100 Team Blue Power User Regular Contributors Veteran
                wrote on last edited by
                #11

                Randie N Well, At least they made it to you. So that’s good

                Life is a Garden - Dig it.

                GWG8541G 1 Reply Last reply
                1
                • lkrfletcherL lkrfletcher

                  Randie N Well, At least they made it to you. So that’s good

                  GWG8541G Offline
                  GWG8541G Offline
                  GWG8541
                  Regular Contributors Cast Iron Sous Vide Canning Team Blue Power User Military Veterans
                  wrote on last edited by
                  #12

                  lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
                  20211202_140628.jpg

                  20211202_140707.jpg

                  “You never really die until you end up on the wall at a Cracker Barrel”

                  HerbcoFoodH lkrfletcherL ND MikeN twilliamsT johnsbrewhouseJ 6 Replies Last reply
                  0
                  • GWG8541G GWG8541

                    lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
                    20211202_140628.jpg

                    20211202_140707.jpg

                    HerbcoFoodH Offline
                    HerbcoFoodH Offline
                    HerbcoFood
                    Regular Contributors Team Orange Sous Vide
                    wrote on last edited by
                    #13

                    GWG8541 Those guys will get it taken care of for sure!

                    1 Reply Last reply
                    1
                    • GWG8541G GWG8541

                      lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
                      20211202_140628.jpg

                      20211202_140707.jpg

                      lkrfletcherL Offline
                      lkrfletcherL Offline
                      lkrfletcher
                      Sous Vide Canning PK100 Team Blue Power User Regular Contributors Veteran
                      wrote on last edited by
                      #14

                      GWG8541 That sux

                      Life is a Garden - Dig it.

                      1 Reply Last reply
                      0
                      • Randie NR Randie N

                        I always seem to have problems getting packages delivered. A lot of times when I order they end up shipping usps and when I expect to get my package I end up with the nice little orange card that says your package can’t be delivered so then I have to wait up to maybe 4 to 7 days until I can get a chance to go to the post office even though I have paid for 2 day delivery. Besides that issue here is what I just came home to tonight. My new stuffer and mixer sitting out in the rain for who knows how many hours. It’s not like I have a big covered porch where you walk into the house to put them out of the weather. This isn’t the first time either. I have found packages days after they were supposed to be delivered just randomly sitting in the driveway or along the side of the house. Sorry just had to vent some frustration after a long crappy day at work
                        20211201_225357.jpg

                        B Offline
                        B Offline
                        Bgoofy1
                        wrote on last edited by
                        #15

                        Randie N congrats on the new tools!!

                        1 Reply Last reply
                        0
                        • GWG8541G GWG8541

                          lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
                          20211202_140628.jpg

                          20211202_140707.jpg

                          ND MikeN Offline
                          ND MikeN Offline
                          ND Mike
                          Big Green Egg Team Blue Regular Contributors Cast Iron Power User
                          wrote on last edited by
                          #16

                          GWG8541 man, I better check mine! That is the only thing I didn’t open to look at!!!

                          1 Reply Last reply
                          0
                          • ND MikeN Offline
                            ND MikeN Offline
                            ND Mike
                            Big Green Egg Team Blue Regular Contributors Cast Iron Power User
                            wrote on last edited by
                            #17

                            I’m pretty lucky. My UPS guy is pretty cool. He takes my stuff and places it right under our little roof at the entry door.

                            1 Reply Last reply
                            1
                            • HerbcoFoodH Offline
                              HerbcoFoodH Offline
                              HerbcoFood
                              Regular Contributors Team Orange Sous Vide
                              wrote on last edited by
                              #18

                              This happened at one of the mail boxes in my neighborhood, someone ran them over, no mail was stolen so it was an accident. But allegedly USPS won’t make deliveries until they are fixed.
                              Screenshot 2021-12-02 at 2.02.31 PM.png

                              B 1 Reply Last reply
                              0
                              • GWG8541G GWG8541

                                lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
                                20211202_140628.jpg

                                20211202_140707.jpg

                                twilliamsT Offline
                                twilliamsT Offline
                                twilliams
                                Power User PK100 Regular Contributors Team Grey
                                wrote on last edited by twilliams
                                #19

                                GWG8541 im starting to question what is going on with packages from kansas to destination. Every Waltons order i receive the box is destroyed like you have pictured. I will say that every claim i have put in has been replaced but its becoming all too common. Im sure Waltons doesnt like giving out twice the product for shipping damages or losses. We get tons of packages the entire year and Waltons are the only ones damaged so i know its not my awesome UPS guy. I had fedex throw my pakages before but UPS sets them nicely and discreetly when possible. The packages i just received on Wednesday was slightly banged up but product inside was all ok

                                HerbcoFoodH GWG8541G 2 Replies Last reply
                                2
                                • twilliamsT twilliams

                                  GWG8541 im starting to question what is going on with packages from kansas to destination. Every Waltons order i receive the box is destroyed like you have pictured. I will say that every claim i have put in has been replaced but its becoming all too common. Im sure Waltons doesnt like giving out twice the product for shipping damages or losses. We get tons of packages the entire year and Waltons are the only ones damaged so i know its not my awesome UPS guy. I had fedex throw my pakages before but UPS sets them nicely and discreetly when possible. The packages i just received on Wednesday was slightly banged up but product inside was all ok

                                  HerbcoFoodH Offline
                                  HerbcoFoodH Offline
                                  HerbcoFood
                                  Regular Contributors Team Orange Sous Vide
                                  wrote on last edited by
                                  #20

                                  twilliams I wonder if they have some sort of insurance that covers problems like this? I am sure they do with the amount of shipping they do.

                                  1 Reply Last reply
                                  0
                                  • twilliamsT twilliams

                                    GWG8541 im starting to question what is going on with packages from kansas to destination. Every Waltons order i receive the box is destroyed like you have pictured. I will say that every claim i have put in has been replaced but its becoming all too common. Im sure Waltons doesnt like giving out twice the product for shipping damages or losses. We get tons of packages the entire year and Waltons are the only ones damaged so i know its not my awesome UPS guy. I had fedex throw my pakages before but UPS sets them nicely and discreetly when possible. The packages i just received on Wednesday was slightly banged up but product inside was all ok

                                    GWG8541G Offline
                                    GWG8541G Offline
                                    GWG8541
                                    Regular Contributors Cast Iron Sous Vide Canning Team Blue Power User Military Veterans
                                    wrote on last edited by
                                    #21

                                    twilliams yeah, the delivery guy here is good. I have a video door bell and he does a good job delivering. Its somewhere between Kansas to here that the wheels fall of the wagon.

                                    “You never really die until you end up on the wall at a Cracker Barrel”

                                    1 Reply Last reply
                                    0
                                    • HerbcoFoodH HerbcoFood

                                      This happened at one of the mail boxes in my neighborhood, someone ran them over, no mail was stolen so it was an accident. But allegedly USPS won’t make deliveries until they are fixed.
                                      Screenshot 2021-12-02 at 2.02.31 PM.png

                                      B Offline
                                      B Offline
                                      bocephus
                                      Team Orange Power User Canning Masterbuilt Veteran
                                      wrote on last edited by
                                      #22

                                      HerbcoFood That is true, they won’t deliver to a damaged box. I was in MN in early Nov. and someone backed into the group box at my brothers place, luckily the guy lived up to it and ordered a new one. We installed it when I was there and they then started delivering mail.

                                      1 Reply Last reply
                                      0
                                      • GWG8541G GWG8541

                                        lkrfletcher I ordered on Monday evening and recieved it this morning. Once again it looks like UPS has played football with the boxes. I ordered meat lugs and smaller items, including a scale was packaged inside of them and protected. Unfortunately the stainless table was scratched and dented. I have a email in to customer service to see what my options are. Although I could never prove it, I’m pretty sure this is a UPS issue. Jonathon and Austin , I am tagging you just as an FYI.
                                        20211202_140628.jpg

                                        20211202_140707.jpg

                                        johnsbrewhouseJ Offline
                                        johnsbrewhouseJ Offline
                                        johnsbrewhouse
                                        Team Blue Regular Contributors Traeger Power User Veteran Sous Vide Canning
                                        wrote on last edited by
                                        #23

                                        GWG8541 Yikes, the boxes look the way that I get them. Of course you table looks like the way FedEx shipped a bin rack to me twice before I told Lowes I was done and took the third damage one and a check for $200

                                        1 Reply Last reply
                                        1
                                        • marzig20M Offline
                                          marzig20M Offline
                                          marzig20
                                          Veteran Sous Vide Canning
                                          wrote on last edited by marzig20
                                          #24

                                          So far I have had no problems with delays or damaged packages. My guess is that it depends on which regional UPS distribution centers that the packages are going through.

                                          Maybe Jonathon and Austin can find a common denominator through order histories that have had a larger number of complaints of damaged packages and or delays. They might be able to narrow down with the help of UPS, which distribution centers might have employees that are damaging packages. They probably have a dollar amount at which anything above that requires insurance. Anything below that they eat the cost of replacement. All of this raises the cost of shipping.

                                          When I worked for Rock River Arms they always had issues with UPS. When ever I took a custom pistol to shipping they would usually call me to ask what the value was for insurance. Of course firearms can only be shipped to FFL holders and require a signature for delivery. Smaller orders of just parts, accessories, apparel etc. weren’t usually insured.

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