What did everyone cook today?

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johnsbrewhouse You can’t fix stupid and the drivers here don’t care sh%& about what you get. Tracking info is wrong and peoples systems don’t seem to work well…if at all. Had issues here but a quick email to the guys and I suddenly have all kind of emails. They really do care and want it right.

johnsbrewhouse

@Fat-Bob my problem is the customer service both email and phone is offshore and they haven’t got a clue about the problem. They rely on a notebook with ques to answer questions. I asked to talk to a US rep and was told to call the same number I had just called. They really don’t want to play that game, I don’t play fair when it comes to making a point and getting it across.

Jonathon

johnsbrewhouse So, how do you fix that? My thought is you have two call centers, one overseas that handles day to day questions but then you need a smaller call center/team here in the US that is more empowered to fix specific issues.

Kodak did something like this when I worked there and it worked pretty well

johnsbrewhouse

Jonathon Technical issues need to be handled by someone who understands how the company operates. These companies that outsource their call centers are only doing it for one issue only, to increase the cashflow. Costco has all their call centers in the US, yet Amazon has both. Who gets the best customer service help, Costco. That’s because they have someone who understands the business and the people they deal with. When you put a book of scripted answers in front of someone and give them a program that prompts them to those answers dependent on the question, your customer service is no longer customer focused. Those folks overseas work hard, but often lack proper education and training to even do the jobs the are being paid pennies to do, packed in a call center, handling calls for multiple companies. We think they are dedicated to one company, but that is often not the case. Your solution could work for the small issues and possibly off hours, but they really need to have a dedicated workforce that is trained to handle their business needs and concerns.

Jonathon

johnsbrewhouse That is a good point on understanding the business structure being necessary to adequately assist the customers. I know our customer service department has a good understanding of what each department does because they need to know how/who can fix an issue for a customer. My lone journey into working for a big company was Bank of America and I did not care for it, probably mostly because “assisting” people in paying Credit Card bills isn’t the most fun thing to do all day and partly cause I was literally just a # to them.

One cool story, I got to speak to Henry Rollins once, super nice guy

RON PARRISH

YooperDog Made this with 18 lbs venison and 7 lbs pork back fat.Sorry I took so long to get back to you

zbigjeff

Tex_77 Your family was treated to a true delicacy. Great job. You just made sure they’d invite you back.

Jonathon

PXL_20201206_233059937.PORTRAIT.jpg

Ribeye, reverse seared with walton’s ultimate steak. Best way to end a weekend!

Tex_77

Jonathon looks great!!

lkrfletcher

Jonathon - looks fantastic

Jonathon

The cap on that ribeye was seriously the best steak I’ve ever cooked. I am changing my reverse sear process to what I did last night. I have a pellet grill with the grill grates which make the surface of the grill grates around 100° hotter than the ambient temperature of the grill.
Old Process was 150° F until the internal temp of the meat was 115° or so. Then pull it, jack grill up and finish it off just a minute or two at most a side. Pull at 127 and let it rest/dwell

New process is 160° F just until the internal temp is 95° and then jack temp up to max and cook till 127° F and pull and let it rest dwell. Those few extra minutes a t high heat it takes to reach 127 from 95 REALLY made a big difference on the grill marks and maillard effect. So good!

Tex_77

Jonathon maybe flip your grates over for a more flattop affect and an all over sear.

Jonathon

Tex_77 So this could get controversial quickly but I don’t like ribeyes on a flattop!. I think it has a tendency to curl the meat like a Porkchop. Now, that could easily be solved with more trimming or some cuts in the fat but I don’t want to do that, I want the fat and my dogs would revolt if I stopped cooking it and giving it to them!

I am aware that not everyone is going to agree that Ribeyes do this but this is why I stopped using a cast iron pan to sear mine.