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Meatgistics - Walton's - Community
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Recent order

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  • AustinA Offline
    AustinA Offline
    Austin
    Team Orange Walton's Employee Admin
    wrote on last edited by
    #16

    twilliams Yes, we can put a trace on it and have UPS dig deeper.
    I will look up the info, send it to Daren, our Customer Service Manager, and I’ll have them figure out what is going on.

    –Austin Walton
    VP of Operations at Walton’s & Meatgistics Host

    Shop waltons.com for Everything but the Meat!
    Subscribe to WaltonsTV on YouTube (https://wltns.link/waltonstv)

    twilliamsT 1 Reply Last reply
    0
    • AustinA Austin

      twilliams Yes, we can put a trace on it and have UPS dig deeper.
      I will look up the info, send it to Daren, our Customer Service Manager, and I’ll have them figure out what is going on.

      twilliamsT Offline
      twilliamsT Offline
      twilliams
      Power User PK100 Regular Contributors Team Grey
      wrote on last edited by
      #17

      Austin thank you for all your help

      AustinA 1 Reply Last reply
      0
      • twilliamsT twilliams

        Austin thank you for all your help

        AustinA Offline
        AustinA Offline
        Austin
        Team Orange Walton's Employee Admin
        wrote on last edited by
        #18

        twilliams We are sending out a free replacement today. Our CSR team had no luck getting any additional info.
        We’ll get things shipped out and then we will try to get a lost package claim filed with UPS and we’ll deal with whether they will accept it or not.
        If you do end up getting the first package, let us know though.

        –Austin Walton
        VP of Operations at Walton’s & Meatgistics Host

        Shop waltons.com for Everything but the Meat!
        Subscribe to WaltonsTV on YouTube (https://wltns.link/waltonstv)

        twilliamsT ChefC 2 Replies Last reply
        2
        • AustinA Austin

          twilliams We are sending out a free replacement today. Our CSR team had no luck getting any additional info.
          We’ll get things shipped out and then we will try to get a lost package claim filed with UPS and we’ll deal with whether they will accept it or not.
          If you do end up getting the first package, let us know though.

          twilliamsT Offline
          twilliamsT Offline
          twilliams
          Power User PK100 Regular Contributors Team Grey
          wrote on last edited by twilliams
          #19

          Austin sounds good, i seen the replacement order come through on my email. I appreciate it. I will definitely let you know if i get the other shipment and will make it right with you. Super excited to get those gyro brats made up. Which means i better order some casings, guess i cant make brats without those.

          M 1 Reply Last reply
          1
          • twilliamsT twilliams

            Austin sounds good, i seen the replacement order come through on my email. I appreciate it. I will definitely let you know if i get the other shipment and will make it right with you. Super excited to get those gyro brats made up. Which means i better order some casings, guess i cant make brats without those.

            M Offline
            M Offline
            mikemikemike
            Regular Contributors
            wrote on last edited by
            #20

            twilliams

            Sorry to hear your order got lost. I recently placed an order (i think it was a friday) and had it the following Tues. Not bad for how cheap the shipping was for a 15lb order.

            twilliamsT 1 Reply Last reply
            1
            • M mikemikemike

              twilliams

              Sorry to hear your order got lost. I recently placed an order (i think it was a friday) and had it the following Tues. Not bad for how cheap the shipping was for a 15lb order.

              twilliamsT Offline
              twilliamsT Offline
              twilliams
              Power User PK100 Regular Contributors Team Grey
              wrote on last edited by
              #21

              mikemikemike yes Waltons does a phenomenal job at shipping. Not only with timeliness but also packing. This was a UPS issue not Waltons. Typically i order on sundays and it is on the road monday with it being at my house on Wednesday. This particular order Austin and Jonathon revealed that they put the new Gyro brat seasoning on the market so i just had to be the first to order it, which i may have been the first to order but maybe not the first to receive it due to UPS. It is all being taken care of since we are working with such a fantastic company. Thanks again to Waltons and employees for being so pure and genuine on your customer service and products.

              1 Reply Last reply
              0
              • AustinA Austin

                twilliams We are sending out a free replacement today. Our CSR team had no luck getting any additional info.
                We’ll get things shipped out and then we will try to get a lost package claim filed with UPS and we’ll deal with whether they will accept it or not.
                If you do end up getting the first package, let us know though.

                ChefC Offline
                ChefC Offline
                Chef
                Canning Dry Cured Sausage Primo Grills Team Blue Sous Vide Power User Cast Iron
                wrote on last edited by
                #22

                Austin This is just why I support Waltons as I do. Although I have never had a problem, just knowing your commitment to customer service means a lot. Once again, thank you for the integrity that you have led your company. Can’t say that about many companies these days. Now, even with this, I still am team blue…LOL

                1 Reply Last reply
                1
                • JonathonJ Offline
                  JonathonJ Offline
                  Jonathon
                  Team Blue Admin Walton's Employee Power User
                  wrote on last edited by
                  #23

                  twilliams I would have included some homemade snack sticks if I had gotten to this first #jonisbetter Just kidding, glad Austin could get this done for you!

                  Get more help with your processing questions and learn more about processing meat by subscribing to our waltonsinc.com youtube page at https://wltns.link/waltonstv I am a Gorilla, love yourself

                  ChefC 1 Reply Last reply
                  1
                  • JonathonJ Jonathon

                    twilliams I would have included some homemade snack sticks if I had gotten to this first #jonisbetter Just kidding, glad Austin could get this done for you!

                    ChefC Offline
                    ChefC Offline
                    Chef
                    Canning Dry Cured Sausage Primo Grills Team Blue Sous Vide Power User Cast Iron
                    wrote on last edited by
                    #24

                    Jonathon Hey, if you can have a #jonisbetter (which I agree with) then can I have a #Chefrules ?

                    1 Reply Last reply
                    0
                    • JonathonJ Offline
                      JonathonJ Offline
                      Jonathon
                      Team Blue Admin Walton's Employee Power User
                      wrote on last edited by
                      #25

                      Chef Sure can, you just created it!

                      Get more help with your processing questions and learn more about processing meat by subscribing to our waltonsinc.com youtube page at https://wltns.link/waltonstv I am a Gorilla, love yourself

                      1 Reply Last reply
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                      • Home
                      • Walton's
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