Recent order
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Jonathon This is just FYI (not a complaint by any means). I did order some hi-temp cheese recently. It was in the cooler with the cold pack, and both the cheese and the cold pack arrived rather warm (I wouldn’t say hot, though). This was only a 2-day shipment, but it did get the pleasure of riding around on a UPS truck all day on a 100 degree day (delivered around 7:30 PM), so I imagine that something to do with it.
Again, this is not a complaint. I just wanted to let you know a result. As best I can tell, the cooler and cold pack did its job, but maybe just enough.
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Chef I froze the ghost pepper cheese, and it turned out just fine.
In fact, I recommend freezing it. When you take it out of the freezer, it’s easy to separate the pieces from each other, and they stay separated. Just bust it up some with your hands. The other (i.e., first) time I used hi-temp cheese, I didn’t freeze it, and the pieces clumped up a good bit. That made it difficult to get it evenly distributed through my mixture. The frozen, separated stuff mixed in easily.
Plus, it helps keep your meat cold.
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Chef I froze the ghost pepper cheese, and it turned out just fine.
In fact, I recommend freezing it. When you take it out of the freezer, it’s easy to separate the pieces from each other, and they stay separated. Just bust it up some with your hands. The other (i.e., first) time I used hi-temp cheese, I didn’t freeze it, and the pieces clumped up a good bit. That made it difficult to get it evenly distributed through my mixture. The frozen, separated stuff mixed in easily.
Plus, it helps keep your meat cold.
TexLaw Make sense to me. From culinary training, one just never freezes cheese Food 101, I haven’t experiment, just what I got from training. Was told that once you freeze a cheese, it doesn’t melt properly and it looks like it 'broke" when cooked.
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TexLaw Make sense to me. From culinary training, one just never freezes cheese Food 101, I haven’t experiment, just what I got from training. Was told that once you freeze a cheese, it doesn’t melt properly and it looks like it 'broke" when cooked.
Chef said in Recent order:
TexLaw Make sense to me. From culinary training, one just never freezes cheese Food 101, I haven’t experiment, just what I got from training. Was told that once you freeze a cheese, it doesn’t melt properly and it looks like it 'broke" when cooked.
Thats not true. I freeze mozzarella all the time and it melts perfectly fine when thawed. I can’t speak for the Hi temp cheese in question though.
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TexLaw Make sense to me. From culinary training, one just never freezes cheese Food 101, I haven’t experiment, just what I got from training. Was told that once you freeze a cheese, it doesn’t melt properly and it looks like it 'broke" when cooked.
Chef mikemikemike I’ve done two batches of Summer sausage with the hi-melt cheese. One with Swiss (that had not been frozen), and the other with ghost pepper (that had been frozen). I couldn’t tell any difference in how they came out in the final, cooked product.
For that matter, I’ve frozen cheese and then melted it on a pizza, and it’s come out fine, too. I’m sure there are some cheeses that you wouldn’t dare freeze, but I’ve not had problems with the few I’ve frozen…
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Chef I freeze mine in between uses and we keep it frozen here. I actually think it does better through the mixing process (for cured sausage) if frozen.
TexLaw Stiocking up in the fall is going to help in a few ways, A) you’ll get it colder but B) you’re gonna get a better price if you buy in bulk and wont have to pay multiple shipping fees, so good plan!
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Just an update on my order that has been delayed by the UPS. It still hasnt showed up, and they have no idea when it will be delivered. They(automated messages) said they will update status when available. I dont think the hurricane had any thing to do with this did it? I thought it was the Kenosha civil unrest but now im questioning something else happened. Jonathon Austin is there anything you can look up on your end to see whats going on?
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twilliams Yes, we can put a trace on it and have UPS dig deeper.
I will look up the info, send it to Daren, our Customer Service Manager, and I’ll have them figure out what is going on.–Austin Walton
VP of Operations at Walton’s & Meatgistics HostShop waltons.com for Everything but the Meat!
Subscribe to WaltonsTV on YouTube (https://wltns.link/waltonstv) -
twilliams Yes, we can put a trace on it and have UPS dig deeper.
I will look up the info, send it to Daren, our Customer Service Manager, and I’ll have them figure out what is going on.Austin thank you for all your help
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twilliams We are sending out a free replacement today. Our CSR team had no luck getting any additional info.
We’ll get things shipped out and then we will try to get a lost package claim filed with UPS and we’ll deal with whether they will accept it or not.
If you do end up getting the first package, let us know though.–Austin Walton
VP of Operations at Walton’s & Meatgistics HostShop waltons.com for Everything but the Meat!
Subscribe to WaltonsTV on YouTube (https://wltns.link/waltonstv) -
twilliams We are sending out a free replacement today. Our CSR team had no luck getting any additional info.
We’ll get things shipped out and then we will try to get a lost package claim filed with UPS and we’ll deal with whether they will accept it or not.
If you do end up getting the first package, let us know though.Austin sounds good, i seen the replacement order come through on my email. I appreciate it. I will definitely let you know if i get the other shipment and will make it right with you. Super excited to get those gyro brats made up. Which means i better order some casings, guess i cant make brats without those.
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Austin sounds good, i seen the replacement order come through on my email. I appreciate it. I will definitely let you know if i get the other shipment and will make it right with you. Super excited to get those gyro brats made up. Which means i better order some casings, guess i cant make brats without those.
Sorry to hear your order got lost. I recently placed an order (i think it was a friday) and had it the following Tues. Not bad for how cheap the shipping was for a 15lb order.
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Sorry to hear your order got lost. I recently placed an order (i think it was a friday) and had it the following Tues. Not bad for how cheap the shipping was for a 15lb order.
mikemikemike yes Waltons does a phenomenal job at shipping. Not only with timeliness but also packing. This was a UPS issue not Waltons. Typically i order on sundays and it is on the road monday with it being at my house on Wednesday. This particular order Austin and Jonathon revealed that they put the new Gyro brat seasoning on the market so i just had to be the first to order it, which i may have been the first to order but maybe not the first to receive it due to UPS. It is all being taken care of since we are working with such a fantastic company. Thanks again to Waltons and employees for being so pure and genuine on your customer service and products.
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twilliams We are sending out a free replacement today. Our CSR team had no luck getting any additional info.
We’ll get things shipped out and then we will try to get a lost package claim filed with UPS and we’ll deal with whether they will accept it or not.
If you do end up getting the first package, let us know though.Austin This is just why I support Waltons as I do. Although I have never had a problem, just knowing your commitment to customer service means a lot. Once again, thank you for the integrity that you have led your company. Can’t say that about many companies these days. Now, even with this, I still am team blue…LOL
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twilliams I would have included some homemade snack sticks if I had gotten to this first #jonisbetter Just kidding, glad Austin could get this done for you!
Get more help with your processing questions and learn more about processing meat by subscribing to our waltonsinc.com youtube page at https://wltns.link/waltonstv I am a Gorilla, love yourself
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Jonathon Hey, if you can have a #jonisbetter (which I agree with) then can I have a #Chefrules ?
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Chef Sure can, you just created it!
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