Anyone wanna argue!
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When he says the casing were “crushed and broken”, I wonder if the casings had just separated where they are compressed together? This happens pretty easily through normal handling as anyone who has used them before knows.
I find it hard to imagine this type of casing could be rendered unusable through anything short of a steam roller running over them.processhead hard telling he just commented and said that he’s getting a refund for that part of his order. Such terrible customer service
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I found out a bit more and also got some more info from customer service. Doesn’t look like he had ever requested a refund or return. It appears that the only contact we had from him was complaints about the shipping time. Might have been more contact in there, but nothing I can see right now. UPS delayed the package saying “Severe weather conditions have delayed delivery.” so there wasn’t a whole lot we could do there. I did not find out exactly what went wrong with the casings or how they were damaged exactly, but he’s getting his refund, so hopefully he’ll be back to at least not as mad. If not, we can’t win them all, but we can always try our best to make things right, and nothing here shakes my confidence in our customer service team and how they treat and take care of people.
–Austin Walton
VP of Operations at Walton’s & Meatgistics HostShop waltons.com for Everything but the Meat!
Subscribe to WaltonsTV on YouTube (https://wltns.link/waltonstv) -
As a partner in business involving daily shipments of products, we occasionally get frustrated customers who are unhappy about shipping delays. Some folks just don’t understand that when a product is in the hands of a shipper, it is almost entirely out of the control of the seller.
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I found out a bit more and also got some more info from customer service. Doesn’t look like he had ever requested a refund or return. It appears that the only contact we had from him was complaints about the shipping time. Might have been more contact in there, but nothing I can see right now. UPS delayed the package saying “Severe weather conditions have delayed delivery.” so there wasn’t a whole lot we could do there. I did not find out exactly what went wrong with the casings or how they were damaged exactly, but he’s getting his refund, so hopefully he’ll be back to at least not as mad. If not, we can’t win them all, but we can always try our best to make things right, and nothing here shakes my confidence in our customer service team and how they treat and take care of people.
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Austin could of drove it to him lol. All joking aside I kinda figured he was full of shit to begin with just wanting free stuff or to cause problems for no reason.
beekeeper84 Austin probably does have a corporate jet, they are based in the Air Capital of the World after all!
Isaiah 5:22 Woe to those who are heroes at drinking wine and champions at mixing drinks
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beekeeper84 Austin probably does have a corporate jet, they are based in the Air Capital of the World after all!
Tex_77 exactly he really dropped the ball on this one
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beekeeper84 Tex_77 I must have misplaced my keys for the jet… If I find them I’ll let you know! lol
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Austin your jet was spotted at Jabara Airport. I knew there was a reason you’re conveniently located next to Cessna and Jabara.
Isaiah 5:22 Woe to those who are heroes at drinking wine and champions at mixing drinks
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Austin your jet was spotted at Jabara Airport. I knew there was a reason you’re conveniently located next to Cessna and Jabara.
Tex_77 No, you know that sucker is bright orange!
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Tex_77 HerbcoFood Lol! That is great!
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I found out a bit more and also got some more info from customer service. Doesn’t look like he had ever requested a refund or return. It appears that the only contact we had from him was complaints about the shipping time. Might have been more contact in there, but nothing I can see right now. UPS delayed the package saying “Severe weather conditions have delayed delivery.” so there wasn’t a whole lot we could do there. I did not find out exactly what went wrong with the casings or how they were damaged exactly, but he’s getting his refund, so hopefully he’ll be back to at least not as mad. If not, we can’t win them all, but we can always try our best to make things right, and nothing here shakes my confidence in our customer service team and how they treat and take care of people.
Austin UPS has delayed everything out here in Washington and Oregon since we had snow on Christmas. I talked to their driver last night after he delivered my overnight air priority package that was a week late. He told me they are having software platform issues and that the scanners they are using antiques running blackberry technology. The guy used to be in IT. He told me that once deliveries are scanned and go on the belt it is assumed they are put on a vehicle, which isn’t always true. The guy who complained is also part of a group that is less than reputable in Oregon.
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All I’m gonna say is the name Oregon Patriots says it all
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Austin your jet was spotted at Jabara Airport. I knew there was a reason you’re conveniently located next to Cessna and Jabara.
Tex_77 I heard Austin loved flying Jet Blue.
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That guy is a real piece of work
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beekeeper84 there are some people who complain if you give them a Twenty Dollar bill because it wasn’t a Ten and 2 Five’s.
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beekeeper84 there are some people who complain if you give them a Twenty Dollar bill because it wasn’t a Ten and 2 Five’s.
GWG8541 About like that New Rope
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beekeeper84 Austin should have got on his jet and hand delivered his package like Santa Claus.
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