Website issue thread
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Jonathon
I just learned my pw has been reset when I tried to order, couldnt, wasted 15 min, called customer service. Here is why: I have NEVER tried to access waltonsInc store by typing the address into a web browser… so I never received your pop up message, “All passwords were reset on March 31st, 2022 during our migration to a new website and platform. Please use the reset password link if you have not created a new password since March 31st, 2022.”Instead, I found Waltons via Meatgistics videos, I click on a link on my mobile phone for Meatgistics. If I want to place an order, I’ve used the Meatgistics drop down menu to browse Waltons products<<<< which never gives me your email reset notice!
Recommend you publicise this reset more, I’ve read all your website update posts and blogs and never saw it. Also recommend you put that notice where guys coming from meatgistics menu find it. You recently said over 50% of users were on mobile devices, that means most using meatgistics or meatgistics app, so my experience is not fringe or unique, >50% users will be subjected to this unknown PW reset runaround without getting the explanatory notice.
P.s. you always say “upper right” on your posts and vids describing the menu, but this is how it actually looks, it is on upper LEFT as the default position. There is a checkbox on profile settings to move it to the right, but LEFT is the starting nirmal default… just so you don’t confuse folks and cause them to click everything on right side of their app looking for what you keep mentioning… thx!
Dave in AZ said in Website issue thread:
Recommend you publicise this reset more, I’ve read all your website update posts and blogs and never saw it.
This was covered extensively in the livestream when the website went live.
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Dave in AZ said in Website issue thread:
Recommend you publicise this reset more, I’ve read all your website update posts and blogs and never saw it.
This was covered extensively in the livestream when the website went live.
Grimpuppy ok, good to know, wish I’d watched that livestream but was working. I’d bet less than 1% of all users logged in to watch a website update livestream? That’s good they mentioned it there, but with full access to waltons ordering via Meatgistics app or webpage, and >50% users being mobile so likely to be using meatgistics, making the note pop up somehow for THOSE users to help avoid the frustration I just went thru would be a great move towards maintaining customer satisfaction. And avoiding a bunch of unnecessary Customer Service calls and interactions. I don’t think anyone could argue that I wasn’t one of the most involved customers over last 3 weeks, I’ve read every single new post without fail. If it can still bite ME with that level of involvement, it will bite others. I’m just giving feedback to help Waltons improve their transition and ID issues, like they asked.
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None of the drop down short cuts take you to the Waltons home page, which is where you would have seen the password reset. Maybe the easiest solution would be to add the Waltons home page to the drop down menu.
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hall the sales price shows $599, and so does the product page.
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Something is wrong with the sales page, don’t know what it is yet but I am on it.
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I know what it was, fixing it now. It was a Jon error
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All is fixed again hall if you ended up purchasing the 22 please email me your order # and i will get it refunded to you, sorry about that!
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All is fixed again hall if you ended up purchasing the 22 please email me your order # and i will get it refunded to you, sorry about that!
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