Well deserved thanks to the Walton's shipping crew!
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PapaSop I had to send back 2 of the Stainless Steel tables because they came scratched and dented. The third came the same way. I spoke to customer service and kept the last table with dents, since it was the best looking of the 3 recieved. I did ask Walton’s CS if the last one could be placed in another box or padding added since the box the table came in had no packing materials between the top of the table and the cardboard. I was told that it would be done, but it never happened and was dented by UPS like the first 2. So CS and I came to an agreement and they knocked 10% off and I kept the table. Other packages have also showed up pretty beat up, but the only thing that was damaged was some jars of Terrapin Ridge Farms jams. They were placed in the box with other items with no packing material and got beat up enough that the seals were broke and jam was leaking.
Just from the posts I’ve seen in the last year, UPS has to be costing Walton’s some cash, because Walton’s has always taken care of the problems.GWG8541 I ordered Pepper Jam and the shipping department did a fantastic job protecting that jar. UPS had no chance of damaging it even if they bounced the box off the back of the truck. Half the box was taken up by the Pepper Jam jar wrapping.
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GWG8541 I ordered Pepper Jam and the shipping department did a fantastic job protecting that jar. UPS had no chance of damaging it even if they bounced the box off the back of the truck. Half the box was taken up by the Pepper Jam jar wrapping.
johnsbrewhouse yeah, the replacements they sent were double wrapped and survived eventhough the box looked like someone played football with it.
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Shipping options is something we have been working on. unfortunately, a lot of things we were looking at around 2019 got shut down for a few reasons. 1 we went crazy and needed all hands on deck for normal business things and 2 lots of options disappeared during the pandemic. From what I have seen it is very regional. We have customers in certain areas who love UPS and never have issues and then we have customers areas like GWG8541 where there is going to be unacceptable levels of damage far more often. We do continue to look at different shipping options.
Setting up shipping rules for the new website gave me a new understanding of all the shipping issues and challenges out there, but that is more from a rule and billing-based side of things, once you bring in the quality of the delivered product it is an ENTIRE new thing. Personally, I think our shipping department is incredibly important as it allows us to ship the same day. Amazon has spoiled all of us (100% including myself here) and I pretty much expect same-day shipping on in-stock orders. If you can’t do that, you are not going to grow.
Get more help with your processing questions and learn more about processing meat by subscribing to our waltonsinc.com youtube page at https://wltns.link/waltonstv I am a Gorilla, love yourself
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Shipping options is something we have been working on. unfortunately, a lot of things we were looking at around 2019 got shut down for a few reasons. 1 we went crazy and needed all hands on deck for normal business things and 2 lots of options disappeared during the pandemic. From what I have seen it is very regional. We have customers in certain areas who love UPS and never have issues and then we have customers areas like GWG8541 where there is going to be unacceptable levels of damage far more often. We do continue to look at different shipping options.
Setting up shipping rules for the new website gave me a new understanding of all the shipping issues and challenges out there, but that is more from a rule and billing-based side of things, once you bring in the quality of the delivered product it is an ENTIRE new thing. Personally, I think our shipping department is incredibly important as it allows us to ship the same day. Amazon has spoiled all of us (100% including myself here) and I pretty much expect same-day shipping on in-stock orders. If you can’t do that, you are not going to grow.
Jonathon The biggest hindrance to anyone who ships is that most shippers have pages of exceptions that give them no responsibility when damage occurs or a package is delivered beyond its allotted time. If you have ever gone through UPS or FedEx paperwork it limits their liability so much and throws it back to the person who originated the shipment. This is one reason why Amazon has developed their own logistics system. I feel sorry for all businesses held hostage by the large shippers who just don’t care about how they handle their shipments. Walton’s does an awesome job getting packages out everyday!
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Shipping options is something we have been working on. unfortunately, a lot of things we were looking at around 2019 got shut down for a few reasons. 1 we went crazy and needed all hands on deck for normal business things and 2 lots of options disappeared during the pandemic. From what I have seen it is very regional. We have customers in certain areas who love UPS and never have issues and then we have customers areas like GWG8541 where there is going to be unacceptable levels of damage far more often. We do continue to look at different shipping options.
Setting up shipping rules for the new website gave me a new understanding of all the shipping issues and challenges out there, but that is more from a rule and billing-based side of things, once you bring in the quality of the delivered product it is an ENTIRE new thing. Personally, I think our shipping department is incredibly important as it allows us to ship the same day. Amazon has spoiled all of us (100% including myself here) and I pretty much expect same-day shipping on in-stock orders. If you can’t do that, you are not going to grow.
Jonathon just to give you an idea of how good your shipping folks are compared to your competitors. I ordered from you and another company on Monday, didn’t want to but Walton’s does not stock exactly what I wanted. I’ll get your package tomorrow and the other company is still processing the order, so it will be next week. This is the normal time for Walton’s and also the normal for the other guys, so thanks.
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PapaSop said in Well deserved thanks to the Walton's shipping crew!:
Just to chime in. Not so much of a dent coming from anything I’ve ordered from Waltons coming up my way. All have been UPS.
Somewhere between me and you things really go to heck. 75% of the packages we get from different places are banged up. Jonathon , remember the grinder I won that looked like it was air dropped onto my deck, well that looked great compared to the deep fryer I got from cabelas for my brother, and their customer service was bad.
kyle
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Jonathon just to give you an idea of how good your shipping folks are compared to your competitors. I ordered from you and another company on Monday, didn’t want to but Walton’s does not stock exactly what I wanted. I’ll get your package tomorrow and the other company is still processing the order, so it will be next week. This is the normal time for Walton’s and also the normal for the other guys, so thanks.
mrobisr There is one other company i order processing stuff from, i live 1 1/2 hours from their business and it takes a week and a half to get to my door. Typically i can order sunday night from waltons and it will be in lower Wisconsin on wednesday. Only exception is when for some odd reason it is shipped USPS then it is four days. That must be the case for my package i am receiving tomorrow instead of today. My packages from Waltons usually show up destroyed. The last one was the worst out of any, bottom of side ripped out then clear taped to fix. Ripped open a bag of seasoning and lost my natural tubed sheep casings. The replacement package showed up with not even a wrinkle or dent in the box. A big thanks to Waltons for replacements. We will see how tomorrow’s package will show up.
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mrobisr There is one other company i order processing stuff from, i live 1 1/2 hours from their business and it takes a week and a half to get to my door. Typically i can order sunday night from waltons and it will be in lower Wisconsin on wednesday. Only exception is when for some odd reason it is shipped USPS then it is four days. That must be the case for my package i am receiving tomorrow instead of today. My packages from Waltons usually show up destroyed. The last one was the worst out of any, bottom of side ripped out then clear taped to fix. Ripped open a bag of seasoning and lost my natural tubed sheep casings. The replacement package showed up with not even a wrinkle or dent in the box. A big thanks to Waltons for replacements. We will see how tomorrow’s package will show up.
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PapaSop
I got my account figuired out and ordered my stuff on monday. Problem was that emails to reset password were not coming thru from waltons (problem on my end) Set up a different email adress and all is fine. Got pkg in 2 days and UPS had it all beat up and in a plastic bag. Everything survived and in good shape. Thanks to waltons for the fast service and packing everything so it could survive the treatment it got in transit! -
PapaSop
I got my account figuired out and ordered my stuff on monday. Problem was that emails to reset password were not coming thru from waltons (problem on my end) Set up a different email adress and all is fine. Got pkg in 2 days and UPS had it all beat up and in a plastic bag. Everything survived and in good shape. Thanks to waltons for the fast service and packing everything so it could survive the treatment it got in transit!RON PARRISH that blows my mind! How do you tear up a box like that. Well, I guess I shouldn’t really be surprised. I have seen how baggage handlers throw suitcases around.
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PapaSop
I got my account figuired out and ordered my stuff on monday. Problem was that emails to reset password were not coming thru from waltons (problem on my end) Set up a different email adress and all is fine. Got pkg in 2 days and UPS had it all beat up and in a plastic bag. Everything survived and in good shape. Thanks to waltons for the fast service and packing everything so it could survive the treatment it got in transit!RON PARRISH Do you live in a State where bears deliver your packages. This is HORRIBLE!!
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PapaSop
I got my account figuired out and ordered my stuff on monday. Problem was that emails to reset password were not coming thru from waltons (problem on my end) Set up a different email adress and all is fine. Got pkg in 2 days and UPS had it all beat up and in a plastic bag. Everything survived and in good shape. Thanks to waltons for the fast service and packing everything so it could survive the treatment it got in transit!RON PARRISH FYI Ron and I live close to each other. Im pretty sure our packages are going through the same hub.
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RON PARRISH Do you live in a State where bears deliver your packages. This is HORRIBLE!!
Dr_Pain Never thought of that. I didn’t see any tracks in the snow though! LOL!
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