Tweaks to your Review Request emails after purchases...

[Dave in AZ]

Walton’s has one of the best business web presences I’ve ever seen. And representatives in Jonathon and Austin who really are amazingly engaged and responsive. Even your customer service email follow up is impressive, with your review/coupon program.

I noticed 3 items you could tweak to even further improve.

1. I have gotten 3 emails requesting a review on 16mm collagen casings, which I keep taking the time to fill out and write a paragraph. I think one went thru, I got a coupon code for something. But I’m not sure what it was for, email just said Thanks for your review. So when I get a new email asking me to review 16mm casings, I keep doing it… then it gives me a screen saying “You already submitted a review on [date].” Soo… it is annoying to keep being asked to take time, do it, then get rejected. You probably need to look at your database requesting reviews for orders, and crosscheck if customer has already reviewed item, before sending review request.
2. Your review request email has a picture link at bottom for Items You May Be Interested In. One is a Walton’s catalog… the link to that doesn’t work, takes you to 404.
3. Your emails state $6 coupon if a picture is included… but there is no way to upload a picture with your submittal process. I’ve got a lot of great pics that would help sell your items if that function worked…

Keep up the outstanding work, one of the best run internet businesses I’ve ever dealt with!!

[Denny O]

They keep computer generated my review responses too but I still have not gotten to use them ye! Dang if I’m not neat 3 going on 4 months behind!