Packaging feedback
-
Couldn’t find a place to leave feedback on Walton’s, so trying here… should be same folks, and Austin should be able to fix quickly.
Ordered some additives and parts including grinder knives. Fast delivery, happy with product. However, knives were just slipped into plastic sleeve with nothing holding them in, and of course they came out during shipping and cut into the additives bag. Luckily just a wee bit of dextrose lost, no biggie. BUT THESE KNIVE WRAPS SHOULD BE TAPED CLOSED, AND THEY SHOULD BE BUNDLED IN A WRAP OF NEWSPAPER OR SOMETHING SO THEY DON’T FLOP AROUND AND CUT STUFF OPEN!
Here’s a pic showing them loose in box as delivered.
-
Couldn’t find a place to leave feedback on Walton’s, so trying here… should be same folks, and Austin should be able to fix quickly.
Ordered some additives and parts including grinder knives. Fast delivery, happy with product. However, knives were just slipped into plastic sleeve with nothing holding them in, and of course they came out during shipping and cut into the additives bag. Luckily just a wee bit of dextrose lost, no biggie. BUT THESE KNIVE WRAPS SHOULD BE TAPED CLOSED, AND THEY SHOULD BE BUNDLED IN A WRAP OF NEWSPAPER OR SOMETHING SO THEY DON’T FLOP AROUND AND CUT STUFF OPEN!
Here’s a pic showing them loose in box as delivered.
Dave in AZ
Thanks Dave in AZ
This spot is fine to leave feedback.
The warehouse is under my direction. They are not supposed to do this and it should have some packing material in there and around things. I will get it addressed.
If you need a replacement from damage on anything, email or call our customer service team and we’ll get it taken care of. https://www.waltonsinc.com/contact-us/ or 800-835-2832–Austin Walton
VP of Operations at Walton’s & Meatgistics HostShop waltons.com for Everything but the Meat!
Subscribe to WaltonsTV on YouTube (https://wltns.link/waltonstv) -
Dave in AZ
Thanks Dave in AZ
This spot is fine to leave feedback.
The warehouse is under my direction. They are not supposed to do this and it should have some packing material in there and around things. I will get it addressed.
If you need a replacement from damage on anything, email or call our customer service team and we’ll get it taken care of. https://www.waltonsinc.com/contact-us/ or 800-835-2832Austin thanks for reply, and offer. But no, I’m all good, no need for any replacements. Just a bit of feedback, as I can tell you guys run an incredibly responsive operation and want to improve or do the best you can. The proof being your fast reply to me!
It’s really just self interest, as I can tell I will be buying a lot of stuff from your fantastic company, and having it shipped–can’t recall when I’ve been so impressed by an operation. Good luck and thanks!
-
Austin thanks for reply, and offer. But no, I’m all good, no need for any replacements. Just a bit of feedback, as I can tell you guys run an incredibly responsive operation and want to improve or do the best you can. The proof being your fast reply to me!
It’s really just self interest, as I can tell I will be buying a lot of stuff from your fantastic company, and having it shipped–can’t recall when I’ve been so impressed by an operation. Good luck and thanks!
Thanks Dave in AZ !
Really appreciate the feedback and comments!–Austin Walton
VP of Operations at Walton’s & Meatgistics HostShop waltons.com for Everything but the Meat!
Subscribe to WaltonsTV on YouTube (https://wltns.link/waltonstv) -
Thanks Dave in AZ !
Really appreciate the feedback and comments!Austin I have had that happen also
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register LoginSponsored By:
