<![CDATA[Packaging feedback]]>Couldn’t find a place to leave feedback on Walton’s, so trying here… should be same folks, and Austin should be able to fix quickly.
Ordered some additives and parts including grinder knives. Fast delivery, happy with product. However, knives were just slipped into plastic sleeve with nothing holding them in, and of course they came out during shipping and cut into the additives bag. Luckily just a wee bit of dextrose lost, no biggie. BUT THESE KNIVE WRAPS SHOULD BE TAPED CLOSED, AND THEY SHOULD BE BUNDLED IN A WRAP OF NEWSPAPER OR SOMETHING SO THEY DON’T FLOP AROUND AND CUT STUFF OPEN!
Here’s a pic showing them loose in box as delivered.
20220323_165515.jpg

]]>https://waltonsdev.nodebb.com/topic/5188/packaging-feedbackRSS for NodeThu, 10 Sep 2026 21:49:48 GMTThu, 24 Mar 2022 00:11:51 GMT60<![CDATA[Reply to Packaging feedback on Thu, 24 Mar 2022 20:09:50 GMT]]>Austin I have had that happen also

]]>https://waltonsdev.nodebb.com/post/73884https://waltonsdev.nodebb.com/post/73884Thu, 24 Mar 2022 20:09:50 GMT<![CDATA[Reply to Packaging feedback on Thu, 24 Mar 2022 01:30:46 GMT]]>Thanks Dave in AZ !
Really appreciate the feedback and comments!

]]>https://waltonsdev.nodebb.com/post/73840https://waltonsdev.nodebb.com/post/73840Thu, 24 Mar 2022 01:30:46 GMT<![CDATA[Reply to Packaging feedback on Thu, 24 Mar 2022 01:28:29 GMT]]>Austin thanks for reply, and offer. But no, I’m all good, no need for any replacements. Just a bit of feedback, as I can tell you guys run an incredibly responsive operation and want to improve or do the best you can. The proof being your fast reply to me!

It’s really just self interest, as I can tell I will be buying a lot of stuff from your fantastic company, and having it shipped–can’t recall when I’ve been so impressed by an operation. Good luck and thanks!

]]>https://waltonsdev.nodebb.com/post/73839https://waltonsdev.nodebb.com/post/73839Thu, 24 Mar 2022 01:28:29 GMT<![CDATA[Reply to Packaging feedback on Thu, 24 Mar 2022 01:22:18 GMT]]>Dave in AZ
Thanks Dave in AZ
This spot is fine to leave feedback.
The warehouse is under my direction. They are not supposed to do this and it should have some packing material in there and around things. I will get it addressed.
If you need a replacement from damage on anything, email or call our customer service team and we’ll get it taken care of. https://www.waltonsinc.com/contact-us/ or 800-835-2832

]]>https://waltonsdev.nodebb.com/post/73837https://waltonsdev.nodebb.com/post/73837Thu, 24 Mar 2022 01:22:18 GMT