Anyone wanna argue!

[beekeeper84]

![Screenshot_20220111-101840.png] (/assets/uploads/files/1641918213249-screenshot_20220111-101840.png)
Not sure what’s going on with this guy randomly commented on Walton’s video last night seems unhappy.

[beekeeper84]

For sure Team-Orange though lol

[HerbcoFood]

Dang, I hate to want to be around him when the weather man is wrong…

[beekeeper84]

HerbcoFood lol exactly

[Austin]

beekeeper84 Wow, he sounds mad. I’ll check into it, but our customer service team is always instructed to make things right, so I would assume there is more to this story, or some miscommunication. I guess we will find out. Thanks for the heads up beekeeper84!
And, definitely not a Team Orange member…

[HerbcoFood]

Austin I wonder how many years ago this happened!!!

[Austin]

HerbcoFood I was assuming recently as mad as he sounds…?

[HerbcoFood]

Austin You’d be amazed how long some people will hold a grudge over something so trivial.

[Tex_77]

beekeeper84 100% sounds like a Team Oranger.

[Tex_77]

I’d also go as far as saying he probably drives a mini van, and his wife/gf’s name is Karen.

[beekeeper84]

Tex_77 lol

[beekeeper84]

Austin no problem buddy

[beekeeper84]

HerbcoFood
I would say it’s probably recently

[HerbcoFood]

beekeeper84 oh

[Tex_77]

beekeeper84 I exercised the down vote on all his comments as well!

[beekeeper84]

Tex_77 lol

[processhead]

When he says the casing were “crushed and broken”, I wonder if the casings had just separated where they are compressed together? This happens pretty easily through normal handling as anyone who has used them before knows.
I find it hard to imagine this type of casing could be rendered unusable through anything short of a steam roller running over them.

[beekeeper84]

processhead hard telling he just commented and said that he’s getting a refund for that part of his order. Such terrible customer service

[Austin]

I found out a bit more and also got some more info from customer service. Doesn’t look like he had ever requested a refund or return. It appears that the only contact we had from him was complaints about the shipping time. Might have been more contact in there, but nothing I can see right now. UPS delayed the package saying “Severe weather conditions have delayed delivery.” so there wasn’t a whole lot we could do there. I did not find out exactly what went wrong with the casings or how they were damaged exactly, but he’s getting his refund, so hopefully he’ll be back to at least not as mad. If not, we can’t win them all, but we can always try our best to make things right, and nothing here shakes my confidence in our customer service team and how they treat and take care of people.

[processhead]

As a partner in business involving daily shipments of products, we occasionally get frustrated customers who are unhappy about shipping delays. Some folks just don’t understand that when a product is in the hands of a shipper, it is almost entirely out of the control of the seller.