Jonathon, please post what you find out from the manufacture. I had previously submitted a request for help from the group for a similar occurrence with my PK-100 and my first and only so far attempt to make snack sticks. I got some suggestions to try the next time but overall I came away with the conclusion that it can’t keep up with Iowa winters at either temp setting.

I had a GMG first, then a Rec-Tec and currently a Yoder. Yoder is the not the cheapest but built solid. Yoder was the best decision for me.

Give Bill Rink a call, he is a service representative for PK. Cell # 920-370-1684 or 563-359-7967.